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Venue Policies

Entry Requirements

You must bring valid physical proof of age (photographic ID): 

Driving License 

Passport 

Proof of Age Standard Scheme (PASS) card 

Must be 18 years of age or older. 

You must also bring your UCA Student Card  

Any UCA student who does not have student ID must follow the guest signing in procedure, they will be treated as a guest 

The last entry for every event is 90 minutes before the event finishes. 

Upon entry, you will not be allowed to return if you decide to leave the venue or are ejected. 

We have the right to refuse entry to any person and do not have to provide a reason. 

 

Ticket Sales

The primary source of ticket sales will be via our online ticketing platform at: ucasu.com/activities/glasshouse 

Where capacity permits, tickets will be available at the door.  

When the venue reaches the capacity for the event, the door policy becomes ‘one out,’ ‘one in.’ 

Tickets to events are non-refundable. 

There may be booking fees on some tickets. This will be clearly defined. 

 

Guest Entry

Guest tickets can only be purchased by a current UCA student, at our online ticketing platform. There are no on the door tickets for guests. 

If you have purchased or are purchasing tickets for a guest, they also need valid physical proof of age (photographic ID), and you will need to provide their full name at the point of check-out when purchasing an online ticket, you are then responsible for them and their behaviour on the night. Please refer to our guest policy for the full policy. 

 

Searches

To attend an event and enter the venue, you consent to your bags and/or personal belongings being searched by security staff. If you object to a search, we will reserve the right to refuse entry to the venue. 

There may be occasions if so, deemed necessary, for security staff to conduct pat-downs on all students and guests. By entering the venue, you consent to a pat-down by security staff. If you object to this, we reserve the right to refuse entry to the venue. 

 

Exclusion from Glasshouse 

You will be ejected and subjected to banning orders and/or disciplinary procedures for: 

Bringing alcohol or illegal drugs into the venue 

Vaping or smoking in the Venue 

Drunkenness or under the influence of drugs 

Gaining or attempting to gain entry to the venue without a ticket or wristband 

Tampering with security barriers 

Causing damage or defacement to the venue 

Tampering with fire exits unless prompted by alarm or security staff 

Being rude or abusive toward staff or other event attendees 

Behaviour including and not limited to acting in a manner deemed unsociable, undesirable, or aggressive 

This is not an exhaustive list, and we reserve the right to remove attendees for behaviours not listed above. 

 

Right to Refuse Bar Service

We have the right to refuse bar service and do not need to provide a reason for refusal. 

 

Glasshouse Venue:

Official Photography: If you enter Glasshouse, you may be photographed or recorded. If you do not wish to be photographed or recorded, please speak to the venue manager. Photos may also be used for promotional purposes, and by agreeing to these terms & conditions you understand this. 

CCTV: CCTV is in operation in Glasshouse for everyone’s safety. The university controls this. 

Please be mindful of residents by keeping noise levels to a minimum when leaving Glasshouse. 

Strobe lighting & smoke/fog machine: During events, we might use strobe lighting and smoke and/or fog machine. Please check with the Bar Manager if this presents any concerns.

Signing-in Process 

Guest tickets can only be purchased via our online ticketing platform at: ucasu.com/activities/glasshouse and must be bought before 6pm on the night of the event. 

Guest tickets can only be purchased by a current UCA student, at our online ticketing platform. There are no on the door tickets for guests 

1 guest per UCA student. 

Guest tickets can only be purchased online alongside a UCA student ticket 

When purchasing a guest ticket via our online site, guest details must be provided during checkout where prompted. 

On the night of the event, your guest must be with you when you come to the Box Office. You must bring your Student ID, otherwise you and your guest will be denied entry. 

Any UCA student who does not have student ID must follow the guest signing in procedure, they will be treated as a guest 

 

Guest Entry ID 

Signed-in guests must bring valid physical proof of age (photographic ID): 

Driving License 

Passport 

Proof of Age Standards Scheme (PASS) card 

 

Guest Ticket Prices

Guests will be charged an additional £1 on top of the price for a ticket on a regular Glasshouse night. 

Guests will be charged an additional £2 for specialist nights/major events including Halloween and Summer Balls. 

There may be booking fees on some tickets. This will be clearly defined.  

 

Responsibility for your Guest

If you have signed-in a guest to any Glasshouse event, you are responsible for them. This means that any guest infringement of the Venue Policy, Student Code of Conduct or any other UCA/UCASU-related policy could result in ejection from Glasshouse and further disciplinary procedures.